1. Manage the daily operation of the customer service center, maintain the brand image, and improve customer satisfaction;

2. Properly manage all assets of the customer service center, such as revenue, spare parts and fixed assets, etc.;

3. Receive and deal with mobile phones sent by customers or dealers, keep good contact and communication with them, and arrange repair and maintenance;

4. Regularly organize customer service center staff to learn professional knowledge and skills;

5. Supervise and manage the customer service center staff to strictly abide by the company‘s culture and policies;

6. Deal with customers’ complaints, professional consultation and technical problems, and guide them to operate correctly to make them completely satisfied;

7. Timely and direct feedback of mobile phone safety incidents to the director;

8. Cooperate with relevant departments and technical manager to collect feedback and track quality problems;

9. Regularly collect feedbacks from branches, dealers and promoters and maintain good communication, make a summary and report to assistant director;

10. Fill in when the customer service front desk officer is busy or vacant;

11. Maintain clean and tidy environment of customer service center;

12. Complete kinds of work of the customer service center and improve the performance;

13. Complete other tasks assigned by the director and the service center manager.

What do we offer? For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.