Service Center Manager  
Vivo Smart Phone   More jobs from this company

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Job Title:   Service Center Manager
Category:   Client Services
Total Positions:   1
Job Location:   Gujranwala
Gender:   No Preference
Age:   25 to 35 years
Minimum Education:   Bachelors
Degree Title:   Major in Electronics (Preffered)
Career Level:   Experienced Professional
Minimum Experience:   5 Years
Apply By:   Oct 27, 2019
     
     
 
Job Description:

1. Manage the daily operation of the customer service center, maintain the brand image, and improve customer satisfaction;

2. Properly manage all assets of the customer service center, such as revenue, spare parts and fixed assets, etc.;

3. Receive and deal with mobile phones sent by customers or dealers, keep good contact and communication with them, and arrange repair and maintenance;

4. Regularly organize customer service center staff to learn professional knowledge and skills;

5. Supervise and manage the customer service center staff to strictly abide by the company‘s culture and policies;

6. Deal with customers’ complaints, professional consultation and technical problems, and guide them to operate correctly to make them completely satisfied;

7. Timely and direct feedback of mobile phone safety incidents to the director;

8. Cooperate with relevant departments and technical manager to collect feedback and track quality problems;

9. Regularly collect feedbacks from branches, dealers and promoters and maintain good communication, make a summary and report to assistant director;

10. Fill in when the customer service front desk officer is busy or vacant;

11. Maintain clean and tidy environment of customer service center;

12. Complete kinds of work of the customer service center and improve the performance;

13. Complete other tasks assigned by the director and the service center manager.

What do we offer? For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.


Company Information
 
Company Name:  Vivo Smart Phone
Company Description:
Vivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World.
Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeast Asia, including Indonesia, Malaysia, Vietnam, Thailand, Myanmar, and the Philippines, and is rapidly expanding into markets of other countries and regions in the near future.

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