We are looking for a Call Center Representative that will be the liaison between our company and its current and potential citizen. The successful candidate will be able to accept ownership for effectively solving citizens' issues, complaints, and inquiries; keeping citizens' satisfaction at the core of every decision and behavior.

Responsibilities

• Manage inbound calls in a timely manner
• Identify citizens’ Issues, clarify information, research every issue, and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend Training sessions to improve knowledge and performance level

Skills

• Previous experience in a customer/citizen support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with computer systems (Ms office/outlook)

Ability to multi-task, set priorities and manage time effectively