Maintain the record of daily incoming/outgoing mails .(Courier/Fax/Post Office/Factories, SILG/SILM).
Circulation of letters to relevant officials as per the defined SOP.
Management of sampling (Receiving from different sources forwarding to customer with complete record).(Tracking)
Record keeping of all the folders of the customers (Tender Institutional).
Recording the bank guarantee, security deposit and earnest money matters of all the customers (Issuance/Refund/Reconciliation and Reporting).
Maintain all the sales data (Sales In hand/Production orders source wise/Dispatch Receiving/Reporting) Buffer Inventory levels.
Preparation of Bid Documents for tender business.
Involved in all Operational procedures and shipping details ensuring timely shipments as per schedules within stipulated delivery period.
Responsible for After Sale services to customers, complaint handling and Conflict Resolution.
Coordination with accounts department to invoice the customer and for sending them for payment realization.
Prepare ORMS PO on monthly basis, create Stock Allocation in system and post sales in POS on fortnightly basis.
Recover remittance against the delivered stock to existing Institutional Customers.