| Job Title: |
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Assistant Manager Customer Retention & Churn Management |
| Category: |
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Client Services |
| Job For: |
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Student |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Masters |
| Degree Title: |
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Hold a Master’s Degree, MBA will be preferred |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
4 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Oct 31, 2014 |
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| Job Description: |
| The Ideal candidate should:
- Hold a Masters Degree, MBA will be preferred
- Have at least 4-6 years of relevant work experience.
Job Description:
- Develop Road Maps for Customer Retention Churn Management in order to achieve Churn KPI.
- Translate data findings into commercially sounds business cases and strategies for reducing churn and improving retention rates
- Utilize good understanding of the levers and drivers for churn and what can be changed and presented to customers as a means to save them, which also makes commercial sense to a business.
- Effectively partner with internal and external teams to inform, influence and drive successful end-to-end campaigns.
- Manipulate data and numbers, able to translate research reports into sound commercial action.
- Understand the impact your commercial decisions will have on a business.
Essential Skills
- Strong Analytical problem Solving skills
- Good Communication Presentation skills
- Drive for Continuous improvement
- Excellent Business Acumen
- Proficiency in MS Power Point especially Excel and data analysis tool.
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| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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