Consult on managed Oracle RightNow engagements, including implementations and upgrades
Engage with clients and lead workshops to define business requirements
Conduct gap analysis between delivered functionality and client requirements and recommend solutions
Provide subject matter expertise in Oracle RightNow CRM applications
Able to set-up the system to meet the desired business process and requirements
Develop testing scenarios, test scripts and leading teams in unit, integration and acceptance testing
Travel as needed
Completed Oracle RightNow CRM implementations/upgrades with a good balance of functional and technical expertise
Knowledge of Oracle RightNow data integration tools a plus