Job Title: |
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CFC Officer – Reconciliation & Customer Dispute |
Category: |
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Client Services |
Job For: |
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Student |
Total Positions: |
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1 |
Job Location: |
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Islamabad |
Gender: |
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Both |
Minimum Education: |
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Masters |
Degree Title: |
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Preferably a Master’s degree or equivalent in Finance or related field from an overseas / HEC recognized university |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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3 Years |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Apr 19, 2015 |
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Job Description: |
Job Objective
Responsible for carrying out ATM related functions including transactional reconciliation and customer dispute resolution related to ATM card issuance, maintenance, operations including Branchless Banking call center.
Key Responsibilities
- Periodical/Daily review/checking for ATM Card transactional reconciliation.
- Coordination with relevant vendor/agent for transactional dispute resolution.
- Periodical reporting on ATM transactional reconciliation to stakeholders including F A.
- Ensure coordination resolution of customer complaints related to ATM Cards transactions.
- Coordination with KBL branches, UBL ATM Operations Desk for resolution of Customer Complaints within allotted turnaround time (TATs).
- Ensure maintenance MIS of logged calls, issue resolution periodically report.
Educational Qualification
- Preferably a Masters degree or equivalent in Finance or related field from an overseas / HEC recognized university Minimum three years banking experience (preferably in IT Operations). Project Management experience is an added advantage.
- Self-starter, assertive, team player, highly punctual and able to resolve conflicts without compromising on job objectives.
- Proficient in handling branch banking operations.
- Strong interpersonal and communication skills and able to work under pressure.
- Sound knowledge of financial transactions.
- Good time management skills
- Proficient in MS Office Suite.
- Willing to travel.
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Company Information |
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Company Name: Khushhali Microfinance Bank Limited - (KMBL) Company Description:
Founded in the year 2000, Khushhali Microfinance Bank Limited (formerly known as Khushhalibank Limited) was a part of the Government of Islamic Republic of Pakistan's Poverty Reduction Strategy and its Microfinance Sector Development Program (MSDP). MSDP was developed with the facilitation of Asian Development Bank (ADB). With its headquarters based in Islamabad, Khushhali Microfinance Bank (KMBL) operates under the supervision of the State Bank of Pakistan (SBP). The bank's board comprises of seven members including leading commercial bankers, fund managers and microfinance experts from across the globe. The mandate remains to retail microfinance services and to act as a catalyst in stabilizing the country's newly formed microfinance sector.
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