Application:
Apply if you have MA ,BA, BBA level educational background, good understanding of basic IT environment, Good command on written and spoken English and able to work in flexible work timings. then apply on-line with your up-to-date CV.

Responsibilities would include:

Key Responsibilities:

Account Management:

• Introduce new/updated products to existing and new customer over the phone, webmail, live support
• romotion of aged stock discount offers to customers
• Monitor existing business, identify and follow-up on fluctuations in demand with customers
• Quote prices against given guidelines and maintain customer queries
• Follow-up on quotations to elicit customer feedback
• Ensure correctness of up-to-date Product pricelists (prices, projects and products)
• Manage Customer specific stocks, in collaboration with Supply Chain
• Follow-up with customer upon Pricing requests to understand business next steps
• Proactively communicate supply chain issues, delivery timescales and provide alternative product or service offerings to customers

First Line Technical Support

• Assist customers with product questions and resources provide product and services recommendations
• Provide basic technical support to customers as applicable to level of experience (product catalogue questions, basic technical knowledge, etc.).
• Handle data sheet provision requests
• Outbound Administrative Support
• Generation of customised sales reports
• Managing customer promotions
• Support with the management of ad-hoc mass price-adjustment process including where required, the update and communication of new customer price lists
• Ad-hoc provision of customer service and quality reports to customers

Enquiry Handling:

• Handle all day to day customer correspondence in accordance with company guidelines
• Manage after sales support trouble-shooting - handle a wide range of customer enquiries
• Communicate with vendors and delivery Managers across Pakistan and worldwide on service queries, availability, pricing, delivery and confirmation queries.
• Provide inventory, service and lead-time information, on demand, to customers

Order Management:

• Provide responsive and accurate order-entry service to customers by phone, web and email
• Maintain accuracy in price quotes selection, order-entry attributes and service item selection through diligence and order checking procedures
• Balance customer needs for delivery versus impact on additional costs for Materials and services
• Provide a responsive order amendment, tracking and resolution service
• Communicate deviations versus the request with the customer
• Work closely with operations and Delivery Managers to solve customer issues
• Timely completeness of daily and monthly order archiving
• To Conduct analysis of complaints and forward them to the departments for proper resolution
• To coordinate and follow up on current issues with associated departments
• Manage resolution within defined time lines associated with a complaint category
• Verifying purchases

Personal Development

Take responsibility for and pursue professional development in line with personal development plan

Reporting Relationships:

Reports to:

Customer Service Manager

Primary Interface:
Other Customer Service Representatives, Delivery Managers,Technical Support Team and Customers, Strong linkage to other functions, especially Marketing

As an Individual you will be able to:
Develop a teamwork culture, aligned with the overall culture of the Customer Service and Organization. Updated with Customer Service Policies Procedures.
The ideal candidate should be able to take responsibility and accountability of the Jobs and tasks needs to be completed in agreed time frame.
Should have a good command on English written and Spoken. Full Training will be provided to the right candidate. All you need to provide is commitment, hard work and Can do attitude.