| Job Title: |
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Technical Support Engineer - Software |
| Category: |
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Software Development |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Male |
| Minimum Education: |
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Intermediate |
| Degree Title: |
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Computer Science |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 22, 2015 |
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| Job Description: |
Viftech is looking for highly motivated, dynamic support engineer for our night shift, if you are ready to join a team of highly motivated professionals, have excellent spoken English and technical skills and want to work in a fast paced virtual support center than this position is for you.
Key Responsibilities - Own and resolve customer issues for our broad customer base
- Support mission critical applications in different time zones
- Troubleshoot, diagnose and resolve customer issues independently, using available resources
- Reproduce issues from customers' description of the problem and/or from customers' screenshots
- Write a knowledge-based article for every new issue you resolve
- Screencast resolution of the issues for future use
- Read and interpret product log files
- Provide suggestion for improvement of tracing errors & fixing them fast
- Attention to detail in analysis and update ticketing system
- Communicate effectively with customers through emails, gotomeetings & phone, including expectations for callbacks and follow-up on their issues
- Manage difficult customers effectively and professionally
- Provide help to colleagues and contribute on internal forums as needed.
- Product expert and respected mentor to team
- Achieve support goals in line with superior customer experience
- Develop team’s technical ability and advance efficiency ideas for ongoing improvements
- Log bugs with development team with clear and precise information, detailing how to reproduce the issue
- Utilize your language skills and demonstrate an increasing level of customer care skills
- Weekend on call coverage for production issues
Technical Expertise Required - 5+ years’ experience in a technical Customer Support position
- Seniority and experience to process a high volume of support cases
- Fluent in English (Oral and Written)
- Degree in Computer Science
- Database knowledge (MS SQL, MySQL)
- Microsoft .net skills (C#. ASP.net, WCF)
- Operating system (Windows)
- Experience with troubleshooting Windows applications & Console applications
- Knowledge and experience with troubleshooting Web technologies(JavaScript, Html, SOAP, REST, JSON, AJAX)
- Must comply with our Data Security policy
You are best fit for this role if: · You are a self-starter and can work on own initiative · You are a problem solver who thinks outside the box · You like working directly with customers · You are results driven – customers success is always front and center · You thrive on working with complex and challenging technology |
| Company Information |
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Company Name: Viftech Solutions Pvt Ltd
Company Description:
Viftech Solutions (Pvt.) Ltd. is a Software House and Training & Development Center, we design, develop and implement Software & Information Technology Solutions which are ready to use by you, in addition of customized software development solutions. We are also actively involved in providing exclusive corporate training's both on technical and non-technical skills. We conduct in-house sessions for medium to large sized organizations and also conduct periodic public sessions to cater the needs of the prospects who don't want to conduct in house sessions.
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