| Job Title: |
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Call Center Manager |
| Category: |
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Client Services |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Jan 29, 2016 |
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| Job Description: |
| Position Summary:
The position is responsible for the development and implementation of Outbound/Inbound telesales strategies to meet and exceed Sales, Customer lifetime value and Revnue.
Essestial Job Functions:
- Directs all day to day operations and planning.
- Provide leadership and enhanced problem solving skills, as well as effectively coach, train and motivate a diverse sales orgnization toward reaching growth objectives.
- Supervision of Sales managers, Supervisiors and Sales staff.
- Providing direction for recruiting, training, coaching, motivation, monitoring and scheduling strategies.
- Leads the development and implementation of a positive winning sales culture.
- Constantly evaluates, Communicate sales and Operational results, Provide feedback to Sales Managers, Supervisors and Sales Agents.
- Constantly works with teams to to identify and implement tactices to increase sales performance, including script changes, Call routing changes, Incentive Programs., etc.
- PL responsibilty for Department.
- Monitor daily/weekly/monthly progress and report to senior management.
Posotion Requirements:
- Ability to respond effectively to sensitive inquiries and complaints.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to perform functions of Supervisors, as well as delegating authority to carry out work of the unit to subordinate Supervisors.
- Ability to write Speeches, Scripts, using origional and innovative techniques or style.
Education and Experience:
Minimum Bachelors Degree with 2-3 Years of experience in Sales Management, as well as 5-6 Years Call Center experience preferred. |
| Company Information |
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Company Name: Bilytica
Company Description:
Bilytica Introudction:
Bilytica is one of the leading IT Company, providing best in class consulting and development services in Business Intelligence, Data-warehousing, Advanced Business Analytics and Enterprise Application Development. Since 2009 Bilytica has been at the apex of developing custom business intelligence solutions. We leverage our consultants’ deep knowledge of business analytics, data warehousing, business intelligence and performance management to help a wide range companies improve their core business processes and increase profitability. Bilytica employs over 90 associates in 4 countries and a strong diversified client base of over 50 corporate customers worldwide. Bilytica maintains an offices in Australia, Finland, Saudi Arabia and Pakistan that provide support and consulting services to various clients in Europe, Middle East and Australia.
Business Intelligence & Information Management
Application Development
Mobile Business Intelligence
Forecasting, Predictive Analysis & Data Mining
Enterprise Data-warehousing
Enterprise Data-Integrations
Social Media Analytics
Managed Services
Cloud Services
BI Trainings
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