Summary of Roles and Responsibilities:Serves as a global single point of accountability for up to 4-5 existing Named/Major clients.Actively manages all relationships with the clients at the highest executive level and ensures customer loyalty and satisfaction.Oversees client business development relationships and delivery interactions. The Senior Account Manager is responsible for profitable growing of all WATEEN BUs within the assigned clients by leading the development of compelling value propositions for those clients.

Key Responsibilities:

Manage Sales Relationships

Co-Ordinate Delivery, Customer Services Operations and Customer Services Management

Manage Customer Services

Supervise Contract Support

Experience: 8 to 10 years experience within ICT Selling including proven successful experience in: Management of large-medium size deals (1-10M$) Sales of large-medium deals Track record of achieving/exceeding sales targetsClient relationship at CXX, or Senior Management level

Knowledge: Account Management and Planning (autonomous level required)Sales Processes and Opportunity Management (autonomous level required) Financial Acumen (autonomous level required)Contract Management (autonomous level required)Project Management Planning (skilled level required)

Proficiency: For each area of knowledge and skills, we have articulated the level of proficiency required within each role. Definitions of the levels are included here:

Entry/Developing

Demonstrates basic knowledge and ability and, with guidance, applies the competency in common situations that present limited difficulties

Skilled

Demonstrates solid knowledge and ability, and can apply the competency with minimal or no guidance in the full range of typical situations. Would require guidance to handle novel or more complex situations.

Autonomous

Demonstrates advanced knowledge and ability, and can apply the competency in new or complex situations. Guides/mentors other professionals.

Expert

Demonstrates expert knowledge and ability, and can apply the competency in the most complex situations. Develops new approaches, methods or policies in this area. Is recognized as an expert, internally and/or externally. Leads the guidance of other professionals.

JOB COMPLEXITY/DIMENSION:

Ultimately responsible for ensuring overall client satisfaction and revenue achievement by managing complex relationships with clients.

a) Accounts

5 - 7 Accounts. Each account between 1- 5 M$ (total 6 m$)

b) Revenue

New contracts and renewals target: 6M$

c) Complexity/Visibility

Differential is due to complexity of each Account and strategic potential of the Accounts

d) Resources

Coordinate indirectly internal resources involved with the Accounts

Competencies:

Functional (or Sales) competencies

Focus on Results

Business Driven

Teamwork/Effectiveness

Customer Focus/Satisfaction

Provides Structured Communication

Commitment:

Organises time effectively to manage priorities

Makes him/herself available at any time to respond to customers' needs

Resists distractions of non-work related issues which interfere with account priorities

Proactively prepares contingency plans to address unpredictable

events