| Job Title: |
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Office Assistant |
| Category: |
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Client Services |
| Job For: |
|
Alumni |
| Total Positions: |
|
1 |
| Job Location: |
|
Islamabad |
| Gender: |
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Male |
| Age: |
|
21 to 35 years |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 15, 2016 |
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| Job Description: |
Please note: Job timings are from 10am - 7:30pm (Mon - Sat)
- Answer calls professionally
- Respond to customer inquiries
- Strongly follow up customer calls
- Do Administrator work and Research work on internet as given from time to time.
- Book appointments for clients.
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Process appointments, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Complete call logs
- Produce call reports
Education and Experience
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Customer service experience
- Good data entry/keyboard skills
- Knowledge of administration and clerical processes
- Relevant product knowledge
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| Required Skills: |
Strong verbal and written communication skills
Active listening skills
problem analysis
problem solving
customer service orientation
organizational skills
attention to detail
initiative judgment
adaptability
team
workstress tolerance
resilience |
| Company Information |
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Company Name: CareersGiant
Company Description:
CareersGiant is a careers consulting company managed and directed by a London, UK graduate Amin Saleem. The company is based in Karachi but offers services throughout the world.
It specialises in professional, impartial and independent careers advice and guidance to School, College & University students, Professionals and Career Changers.
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