Duties and Responsibilities

• Facilitate cold and warm calls to prospective leads
• Schedule and follow through on calls with leads and current customers
• Communicate with leads and customers via email
• Answer all lead and customer questions accurately
• Prioritize and/or escalate lead and customer questions as needed
• Perform cost-benefit analysis for prospective customers
• Advise on appropriate purchase options
• Promote specific products as directed by upper management
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop strategies for more effective sales, both individually and as part of a team
• Source and work customer referrals
• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
• Meet and/or exceed monthly and quarterly sales quotas
• Self-improve continuously by way of experience and manager feedback.