| Job Title: |
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Junior Officer - Customer Care |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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No Preference |
| Age: |
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23 to 28 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 19, 2018 |
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| Job Description: |
- To resolve Product or Service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- To deal directly with customers either by telephone, electronically or face to face.
- To respond promptly to customer inquiries, obtain and evaluate all relevant information to handle product inquiries.
- To provide pricing and delivery information to customers.
- Refer unresolved Customer Grievances or special requests to designated departments for further investigation.
- To keep records of Customer interactions, Inquiries, Comments, Complaints and Actions taken.
- Maintain Customer databases for future correspondence.
- Communicate and coordinate with internal departments.
- Present relevant reports to the management on regular basis.
- Any other task assigned by the Management.
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| Required Skills: |
| Good Communication Skills (English & Urdu) both,Good listening skills,Good time management skills |
| Company Information |
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Company Name: HUB
Company Description:
The HUB brand was launched in 2001 as a retailer of premium quality leather goods. It now has a full-fledged luxury and lifestyle brand portfolio with a growing retail presence in 5 major cities across Pakistan.
HUB is operated as an independent entity under the banner of MIMA GROUP, a leading group of companies of Pakistan with a vertically integrated presence in the leather & textile manufacturing sectors, tracing its foundation back in the year 1900.
At HUB and its subsidiary brands, a discerning clientele can now choose from a wide variety of leather & non-leather product lines including but not limited to high-end handbags, wallets, office bags, menswear, men’s footwear, ladies footwear, fashion accessories and travel essentials. We put a high premium on design and attention to detail with the help of a skilled & motivated team and technological support. This professionally managed company is sensitive to the needs of its national & international customers. With an eye on the future, HUB has developed an efficient system that has been certified by ISO 9001.
The sub-brands HOBO by HUB and FHS by HUB are independent brands with their respective product lines, under the umbrella of HUB.
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