Operation executives use their skills and experience to ensure that a company delivers the highest standards of service to customers. Depending on the size of the business, the executive may deal directly. Operations executive handle operations for groups and individuals in a successful, profitable, professional and timely manner.

Responsibilities

• The operation executive is responsible for providing seamless services to the clients by coordinating with overseas and local agents for execution of shipments and ensuring compliance of clients SOPs.
•   They are also responsible for negotiating competitive rates with overseas and local agents enabling the sales team to secure business.

Job Duties

•   To provides quality service to both internal and external customers.
•   Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.
• Perform various customer service activities, including up selling, tracking and handling new and existing accounts.
• Ensure complete compliance to organization's ERP requirements.
• Record and Process all electronic data in time.
• Ensure timely recording and delivery of Job costs and submit required reports in time.
• Continuously keep a look out at the market for leads and prospects.
• Taking ownership of complaint and queries and proactively following through to resolution.
• Might have to work after working hours on portable devices.