| Job Title: |
|
Senior Executive Customer Service - Freight Forwarding |
| Total Positions: |
|
1 |
| Job Location: |
|
Karachi |
| Gender: |
|
Female |
| Age: |
|
25 to 32 years |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
BBA |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Oct 19, 2018 |
| |
|
|
| |
|
|
|
|
| Job Description: |
- To provide on a day to day basis a consistently high quality commercial distribution channel between the customer and the Organization.
- Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
- Taking ownership of complaint and queries and proactively following through to resolution.
- Maintaining records through Efreight Suite of all transactions and interactions made with customers.
- Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
- To provide general and support services on a local level when required, in line with the functional requirements of the organization.
- Perform various customer service activities, including upselling and handling new & existing accounts.
- Handle client problems, answer general inquiries and complaints.
- Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
- To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
- Identifying and escalating consistent or recurring problems with the systems functionality.
- Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required
- Additional duties as assigned.
|
| Required Skills: |
| Communication Skills,Quote Preparation |
| Company Information |
|
|
Company Name: Emirates Supply Chain Services (Pvt.) Ltd.
Company Description:
Emirates Supply Chain Services (Pvt.) LTD. is a part of Emirates Logistics L.L.C - U.A.E. Emirates Logistics is focused to meet the increasing demand for Logistics & Distribution services in the GCC countries and the Middle East Region as a whole.
We are committed to create value:
- To our Customers by offering cost effective solutions and superior service.
- To our Suppliers and Partners through business co-operation and mutual profitability.
- To our Employees through knowledge, expansion and diversification creating growth opportunities.
- For the Organization by investing continuously in Information Technology.
- To our Investors through returns on investment.
|
|
