The Returns Specialist plays a pivotal role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.

What you’ll do as the Returns Specialist:

Employees employed in the role of Returns Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Apply for supplier RMA (Return Merchandise Authorization) numbers.
• Process client returns to company stock and suppliers using in-house processing software.
• Ensure that appropriate products are shipped to the supplier
• Ensure Zero outstanding open RMAs in the database aged over 60 days
• Develop and maintain good relationships with customers/manufacturers by the most appropriate communication method (i.e., fax, email, telephone) to aid the smooth operation of returns.
• Transferring stock from bin to bin or warehouse to warehouse using in-house processing software.
• Familiarize and obtain a thorough understanding of in-house processing software. (AX and MS Outlook)
• Ensure goods are identified correctly before shipping.
• Liaise with internal departments.
• Arrange and co-ordinate deliveries with different couriers.
• Provide support and assistance as required to meet the companies’ objectives (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).
• Attainment of continuous improvements in quality and cycle time.

What you will bring to the team:

• BBA/MBA Supply Chain
• Entry Level - Fresh (Experience in procurement will be a plus)
• Good communication skills
• Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
• Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
• Strong communication skills, both written and oral are required, as well as effective time management.

Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. 

Shift Timings: 8:00 PM to 5:00 AM (Night Shift)